Refunds & Returns Policy

Epoch Surfaces Refunds & Returns Policy

Thank you for shopping with Epoch Surfaces. We take pride in providing high-quality tiles and surfaces. If you are not fully satisfied
with your purchase, please review our policy below.

Returns

• Returns are accepted only under the following conditions:
  • The product received is damaged, defective, or incorrect.
  • The request for return is made within 7 days of delivery.
• To be eligible for a return, the item must be:
  • Unused, uninstalled, and in the same condition that you received it.
  • Returned in its original packaging with proof of purchase (invoice/order confirmation).
• Certain items are non-returnable, including:
  • Products purchased on clearance or special sale.
  • Customized, cut-to-size, or special-order products.